Frequently Asked Questions

We specialize exclusively in commercial properties including office buildings, retail centers, industrial facilities, government buildings, healthcare institutions, educational facilities, multi-unit residential buildings, and strata-managed properties.

We offer same-day service in major BC cities including Vancouver, Surrey, Burnaby, and Richmond. For other areas, we typically schedule within 24-48 hours. Emergency services are available 24/7.

Yes, we provide 24/7 emergency leak detection services for urgent situations. Call (604) 239-9934 for immediate assistance. Emergency services are available throughout British Columbia.

Yes, all our leak detection methods are non-destructive. We use advanced technology including thermal imaging, ground penetrating radar, acoustic detection, and tracer gas systems to locate leaks without damaging your property.

We serve all of British Columbia with primary service areas including Vancouver, Surrey, Burnaby, Richmond, Coquitlam, Langley, Victoria, Nanaimo, Kelowna, Kamloops, Abbotsford, and Chilliwack. We travel throughout BC for commercial projects.

Our comprehensive inspection includes visual assessment, advanced equipment scanning, moisture mapping, digital photography, detailed analysis, and a complete written report with findings, recommendations, and repair priorities.

Inspection time varies by property size and complexity. Small commercial buildings typically take 2-4 hours, while large facilities may require a full day or multiple visits. We provide time estimates during scheduling.

Ensure access to all areas to be inspected, remove furniture or equipment if necessary, provide building plans if available, and designate a contact person to accompany our technician during the inspection.

Yes, our non-destructive methods allow us to inspect occupied commercial buildings with minimal disruption to business operations. We work around your schedule and operational requirements.

Yes, we provide detailed moisture mapping using calibrated moisture meters and thermal imaging. This helps track the extent of water intrusion and monitor drying progress during remediation.

We provide same-day reporting for most inspections. Comprehensive written reports with photos, findings, and recommendations are typically delivered within 24 hours of the inspection.

Our reports include executive summary, detailed findings, digital photos, moisture readings, equipment used, repair recommendations, priority levels, and compliance documentation suitable for insurance and regulatory requirements.

Yes, we specialize in insurance documentation. Our reports meet insurance company requirements and we can communicate directly with adjusters. We also provide expert witness services if needed.

Yes, we provide follow-up inspections to verify repairs, monitor drying progress, and ensure leak issues have been resolved. This is particularly important for insurance claims and warranty work.

Yes, our inspection reports and documentation can support building permit applications, especially for repairs involving building envelope work or structural modifications.

We use professional-grade equipment including ground penetrating radar, infrared thermal cameras, acoustic leak locators, tracer gas systems, moisture meters, ultrasonic tools, aerial drones, and pipe cameras.

Our equipment provides industry-leading accuracy: GPR to 95%+ accuracy at 3 meters depth, thermal cameras with 0.1°C sensitivity, and acoustic locators with pinpoint accuracy within 12 inches.

Yes, all equipment is professionally calibrated and certified to industry standards. Our technicians are trained and certified in the operation of all detection equipment.

Yes, we specialize in concrete leak detection using ground penetrating radar, thermal imaging, and acoustic methods. We can locate leaks in foundations, slabs, parking structures, and concrete walls.

Yes, we use professional-grade drones equipped with thermal and high-resolution cameras for building envelope inspection, roof assessments, and facade analysis, especially for high-rise buildings.

Pricing varies based on property size, complexity, and scope of work. We provide free estimates and competitive pricing. Contact us at (604) 239-9934 for a customized quote for your property.

Yes, we have established relationships with major insurance companies and can bill directly for approved claims. We also work with adjusters to ensure proper documentation and claim processing.

We accept cash, credit cards, invoicing for commercial accounts, and direct insurance billing. Payment terms can be arranged for larger commercial projects.

Yes, we provide free estimates for all commercial leak detection services. Contact us to discuss your specific needs and receive a detailed quote.

Yes, we are fully licensed, insured with $2M general liability coverage, WorkSafeBC compliant, and NACHI certified. We maintain all required professional certifications and insurance.

Yes, we specialize in fire suppression system leak detection using pressure testing, ultrasonic detection, and thermal imaging. This is critical for safety compliance and system integrity.

Yes, we provide comprehensive building envelope assessments using tracer gas systems, thermal imaging, and moisture detection to identify water intrusion points in walls, windows, and facades.

Yes, we specialize in strata building leak detection including common areas, balconies, parking garages, and building envelope issues. We provide documentation suitable for strata council decisions.

Yes, we partner with BC's top restoration companies and can coordinate leak detection with remediation services. We provide the documentation needed for insurance and restoration work.

Yes, we provide HVAC leak detection using thermal imaging, refrigerant detection, and pressure testing for chillers, boilers, and distribution lines in commercial buildings.